To support d/Deaf patients to access telephone triage and appointments, there is now a new Video Relay Service (VRS) available to all patients in Brighton and Hove.
VRS is accessible to d/Deaf people using a smart device, via the free to download Signlive app. Once the patient clicks on their GP practice in the “directory”, they will be connected to a fully qualified interpreter before being connected to us via the usual published telephone number.
When picking up the phone, the surgery will be informed that the patient is d/Deaf and is using Signlive to communicate. For more information please go to the Sign Live website here