St Luke’s Surgery

01273 302638

Appointments

Before you book a GP appointment

Ask yourself – Can I?

  1. self-care
  2. use NHS or similar reputable websites or resources
  3. seek advice/treatment via a pharmacist

Appointments

Doctor appointments

Appointments with a doctor can be made up to one week in advance. You can make these appointments either

  • in person at front desk,
  • on the telephone
  • or online. (Please ask a receptionist for details on how to register online).

Routine appointments

You can see any of our doctors at the surgery for a routine appointment.

Appointments for nurses can be made several weeks in advance.

We have an appointments system for the doctor and nurse on weekdays that you can book in advance. Please telephone reception for an appointment.

Walk in surgery and same day appointments

The exceptions are Monday morning only when we operate a ‘walk-in’ surgery for the doctor and you can sit and wait to be seen (patients are advised to arrive by 10:15 at the latest please) and on Wednesday morning we operate a ‘book on the day’ system for the doctor. Please telephone between 08:30 and 09:30 on that day for an appointment time.

We always aim to fit in emergency appointments within 24 hours with either a ‘face to face’ or telephone consultation with the doctor.

Telephone consultations

You may contact the doctor by telephone for advice. Please ask the receptionist to arrange this for you and give some details of the problem so we may assess the urgency of the call.

Home visits

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible.

In this respect, if you do need a home visit you will need to contact the surgery BEFORE 10am on the day that you wish for the visit to take place.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.