Welcome to St. Luke's Surgery
National flu letter sent to patients
We have been made aware of a letter which has gone out to some patients from NHS England as part of the national reminder system, asking them to contact their practice to book a flu vaccination. There appears to be a coding issue resulting in the letter being sent to some patients who are not in at risk groups. We apologise for any inconvenience caused but unfortunately we will be unable to administer the vaccine if you do not fall into any of the risk groups.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
THAT ALL PATIENTS WILL NEED TO WEAR A FACE COVERING OR MASK FOR FACE TO FACE APPOINTMENTS AT THE SURGERY. THANK YOU
EXEMPTION TO WEARING FACE MASKS
Our practice policy is that we will not be issuing letters to patients to exempt them from wearing face masks. The Government guidance suggests that there is no requirement for evidence of exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver). Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.
For more information on face masks and coverings, please go to the Government website here
SUMMARY CARE RECORD CONSENT
Because of COVID, additional information will now automatically be included in all patients summary care record information, unless you have expressed a preference not to include it. If you wish to opt out please contact the surgery for more information.
COVID SUPPORT FROM BRIGHTON AND HOVE COUNCIL
Please click on the following link for extra support and advice from Brighton and Hove City Council during the Covid 19 outbreak.
B&H Council Support Information
Ageing Well service
The Aging Well website is sharing information on how to get through this difficult time. Their support directory for people aged 50+ is updated every few days and has a list of local and national services to help maintain physical and mental health. It includes services that can help you with:
- financial help
- digital support and health information
You can also call 07770 061072 Monday to Friday 9am to 5pm to chat to someone about the support available.
Guide to Social Distancing
For the latest advice on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19), please click on this link here for more details.
To support d/Deaf patients to access telephone triage and appointments, there is now a new Video Relay Service (VRS) available to all patients in Brighton and Hove.
VRS is accessible to d/Deaf people using a smart device, via the free to download Signlive app. Once the patient clicks on their GP practice in the “directory”, they will be connected to a fully qualified interpreter before being connected to us via the usual published telephone number.
When picking up the phone, the surgery will be informed that the patient is d/Deaf and is using Signlive to communicate. For more information please go to the Sign Live website here
Get Coronavirus support as an extremely vulnerable person
You can register if you have a medical condition that makes you extremely vulnerable to the Coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. For more information and to fill in the online form, please click on the link here
COMMUNITY TRANSPORT FOOD PROJECT
In order to help people in Brighton & Hove who are self-isolating due to the Coronavirus, Community Transport has adapted their regular shopping bus service to bring life's essentials to you. Please click here for further information
Symptoms of coronavirus - (Covid-19)
The main symptoms of coronavirus are:
- a cough
- a high temperature
- shortness of breath
Please follow this link to the latest information on the Governments website by clicking here or here for the latest information from the NHS
- stay indoors and avoid contact with other people
- For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed here
- Use the 111 online service if: you think you might have coronavirus, in the last 14 days you've been to a country or area with a high risk of coronavirus or you've been in close contact with someone with coronavirus.
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.
Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Bin the tissue and wash your hands or use hand sanitiser
- Wash your hands often with soap and water, especially after using public transport. Use hand sanitiser if soap and water is not available
- Avoid touching your eyes, nose and mouth with unwashed hands
- Avoid close contact with people who are unwell
SOCIAL PRESCRIBING DURING THE CORONAVIRUS CRISIS
Together Co is Brighton’s loneliness charity. The coronavirus crisis brings lots of challenges for many in our community. The staff and volunteers at Together Co are working hard to support people in our city who are most at risk. You might need support, or you might be able to help. Click here for further information and advice.
All our staff are bound by the same rules of confidentiality as the Doctors and Nurses. We can only give any medical information including test results to the patient themselves unless we have in writing permission to do otherwise.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
In line with Department of Health guidelines, the Caldicott report and Data Protection Act we wish to advise you how we handle information held on patients. Everyone in the NHS has a legal duty to keep information about you confidential. You have a right to access your health records.
Out Of Hours
You can call 111 when you need medical help fast but it is not a 999 emergency. 111 is available 365 days a year, 24 hours a day. Calls are free from landlines and mobiles.
Outside surgery hours there is always a doctor on call for emergencies. Out of hours cover is provided by South East Health in the evenings, weekends and bank holidays. Please listen to the message on our answerphone for the relevant details.
Patients can now check symptoms, book a GP appointment, order prescriptions, view your medical record, register for organ donation and choose how the NHS uses your data by using the new NHS App. (Some of these may need facilitating by the surgery before use. Please contact the surgery for information)
The app is free and available to download at the App Store and Google Play. For more information please click here
NOT EVERYTHING IS AVAILABLE ON THE NHS
People often come to their GP for services that are not funded by the NHS and therefore a fee may be applicable. In these circumstances our practice is entitled to charge for certain services. An example of these non-NHS services are:
Medical reports declaring if you are fit to exercise
Medical reports declaring ability to participate in an activity - ie diving
Confirmation of an address ie - for a school placement
Holiday cancellation certificates
Lasting Power of Attorney
Written reports with or without an examination
This list is not exhaustive. Fee's will range from £10 - £250 depending on the nature of the service provided. It can take 5-10 working days to complete and are considered to be private work. A full price list is available at the surgery.